I rec'd my most recent bill on 7/22 after having had a TON of issues with 2 DTA's I have. Not only were they once free, now I pay for them and they stopped working. In trying to get COMCAST to replace their bad equipment, they nearly tripled my most recent bill with all sorts of charges. A normal, $75.12 cable bill came in at $191.96.
I called customer service on 7/22 and was magically transferred to some other country for support -- and after nearly 2 hours on the phone, still could not get the billing resolved.
I posted in the DIRECT forum here on 7/23 -- and the great service continued -- as of today, 8/12, Comcast has seen fit to not reply once to my original post and that post is now about to move to page 3. Since I see posts from 7/12 have still gone unanswered as well, my expectation to get any help thru this forum is next to hopeless. I know it won't happen.
After another 4 calls during the ensuing days, I was given 2 different reference #'s that things were taken care of. And on 7/31, I was told my bill was finally the correct amount (I don't want online bill access). So I paid my bill via credit card -- only to check today to find out that Comcast still shows me with a balance due on my account.
I'm sick of this. I'm sick of Comcast. I suppose this is more of a rant -- companies like this shouldn't exist and deserve no one's business. Customer service outsourced to another country and unhelpful reps. I was told a supervisor will call me back. I doubt it. Comcast will be getting my equipment back soon -- Comcast, you don't deserve my business. It's no wonder you were in the news AGAIN with another horrible customer experience recorded for posterity. You suck.
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