Calling Customer Service is pointless. Someone has to update them so they know what to tell people. Problem is, the managers out in the field are idiots and don't have a clue how to estimate how long service will be down.
If a bird with a full bladder flies over my town, we're going to lose our Comcast Xfinity. It takes almost nothing to knock out the cable T.V. I am currently out again. I have been for 2 days. Now, the 9th extension in 2 days tells me that service will be restored tomorrow at 8:00 AM. This is a complete joke. The original outage, as Comcast reported it, was for the T.V. to be down 2 hours. Some manager out in the field came up with that. Then some manager said it would be another few hours. Then another few hours. Then the next morning and 5 more different times than those. So their managers are clueless when it comes to assessing the situation, and coming up with an accurate estimate. Clue-less.
This multi-billion dollar corporation is not capable of assessing damage and giving a close estimate of the repair time. The initial appraisal of the outage is now 24 times longer than they first said. They missed their estimate by 2400% and it's still mounting!!!
People with The Dish tell me they can lose reception for 15 minutes during the peak of a storm, but it is ALWAYS is back on minutes after the storm rolls out. Due to these continuous outages, and the ridiculous prices Comcast is getting (spell m-o-n-o-p-o-l-y) I think I'm going to call the Dish people.
Comcast prices have skyrocketed and they obviously have way too little a service force to handle storms in a timely fashion.
↧