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[X1-X2] X1 problem,error code: Pr y or 9, now wait?

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every time I call the recording says I'm one of their best customers, but....... Starting yesterday we started noticing problems with the x1. Looks like new server software dtd. about 9/8. It was sluggish responding and then froze. Solution reboot last evening. This evening we noticed the guide was not up-to-date with recording status, and a program had not been recorded, again it was sluggish and froze, so we rebooted again (remove power wait and then plug it back in). This time: red XFINITY on screen and 2 dashes on box widow, but nothing else. Called Comcast x1 number. After 20 minutes truck roll on Wednesday, no Tuesday PM. Any ideas? -- - Bill

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