After 7 years with the same DVR that never gave me trouble, I finally upgraded to X1, paid a $50 install fee and 8 days after install, here I sit, unable to watch TV. Turned on the TV tonight, had audio and no picture. Rebooted the box and got error RDK-03004. On the phone with Comcast for over an hour, and no dice. Can't get it to load. He said diagnostic test fixed some "very minor code discrepancies". Now I don't even get an error code, just a box with no lights on it. I am waiting for a Level 2 tech call, but I am certain I will need a new box. God knows when I'll get that. My other non-DVR slave box seems to be working fine for right now. Something tells me my huge football party this Saturday is in jeopardy because I won't be able to watch football. Guess I should've kept my old iGuide DVR.
Any ideas? My signal levels were "Excellent" according to the install tech.
↧