I decided to go with a DVR today so removed my old HD box, cleaned it up and took it to our local Xfinity store to trade it for a DVR unit.
When I got home and unwrapped the DVR unit I couldn't believe what they gave me.
The front of the Motorola DVR unit looked like someone with very sticky hands had rubbed across the front. I could see the finger prints and drag marks. The top still had dust on it. I should have taken it back right then, but it was getting late, raining really hard and it's several miles to the Xfinity store so got out the turpentine and goo gone and cleaned up the front as best I could.
The fan had a bunch of dust and what looked like animal hair of some kind in it so cleaned that out with canned air.
It looks like the unit was never looked at or cleaned and just shrink wrapped and a remote thrown in there.
I have no problem at all companies using used equipment. I worked for the telephone company for many years and that was SOP, but everything was repaired and cleaned before it went out,to send something like this DVR out is a joke.
I don't know if these are done locally or sent in from a warehouse somewhere, but if Comcast is paying a 3rd party, they are being ripped of big time.
Would like to send Comcast a complaint, but don't know were to send it.
Thanks
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