Where does one begin. A few weeks ago I called Comcast to fix a problem that has been going on for a year, after that was resolved I asked to lower my bill. Here's where the fun begins. I was sent to retention and after a good back and fourth he came back and said all TV service will remain the same, but I'll bump up your internet and make it $102.88 ( for 1 year).
This was a deal I could live with! it was a deal! 20 minutes later my channels were gone, not to be found except for basic cable and 4 movie channels. I was livid, so I called Comcast back and said where are my channels? the woman looked at the account and said she'd shoot a signal this was after being on hold for 1 hr and 38 minutes!!!!! oh and I was also sent to the West Division even though I'm on the East Division and that happened 3 times. Long story short at 11pm a woman finally figured out that to get me that deal he took all my channels away???? she restored them, but said you need to call back tomorrow to retention..... I did, and the woman said that deal can't happen, I said it needs to be honored, yada yada, she told me a supervisor would ned to call me back. It's been 2 weeks no call, I did however call again.
This time the woman was more helpful, she also said there's no way that deal should have been offered, I said well something needs to be done? why should I have to eat whatever you put in front of me? I just have to accept, Oops we messed up, sorry Next!. That isn't right, something should be done. The woman offered me upgraded dvr boxes, I said sure, they ( Comcast) came Wed to install and lo and behold, we don't have a strong enough signal for the boxes, alas we get nothing.
Way to go!!!!!
↧