I was wondering if anyone in this forum could direct me to the right Comcast person to help resolve this issue.
I have a total of 3 X1 cable boxes (1 DVR, 2 HD). I subscribe to the Anyroom Cloud DVR service which allows all the boxes to have access to watch recorded shows.
The Anyroom DVR service has stopped functioning on the 2 HD boxes. Through the menu on these boxes the option under saved to view recordings is no longer there. This all started when I upgraded my plan from the Double Play Preferred to the Double Play Premier. This happened immediately once the rep sent a signal to my boxes to add the additional channels. The rep was unable to fix the problem and transferred me to support. I have been bounced around since Wednesday 11/12/14 to various departments. I have placed calls everyday since to support / billing / customer care team / x1 team / etc. I have gotten nowhere. At this time I have 10 hours of phone calls invested into getting this resolved. I am beyond frustrated!
To me this appears to be some type of account setup issue. Who can I contact to get help? Has anyone run into the a problem like this before?
As a side note my iPad is no longer able to access my TV content via the "TV APP". Again all of this was working perfectly before i upgraded my account.
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