Don't know if it is just us but X1 seems to be getting worse. We have had to reboot it almost every night now because it either does not connect to the X1 platform or on demand programs do not load.
I first called on Wednesday I think. The rep refreshed it remotely and put a ticket in. After I got off the phone there was no more audio. I called again and amazingly got the same rep. She restarted the entire box which fixed the audio problem.
Last night an on demand program wouldn't load. At first I thought the box died because when I unplugged it and plugged it back in the screen eventually went black. I called and found out it was in standby mode. I explained to the rep how we keep having issues with it. He said the ticket is still open. He also suggested looking at the signal levels under Comcast Labs, but, surprise! That feature does not appear to work. I am sorry but from our recent experience the X1 platform is a disaster.
Does it sound like a bad box or signal issues? It almost feels like it loses sync somehow so we have to constantly reboot it.
Any suggestions would be greatly appreciated!
Just checked signals by using this method. http://forums.comcast.com/t5/X1/How-to-check-signal-strength/td-p/2015627
Seem fine.
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