Got a call from my brother in law stating he can't contact his father because the phone line rings and rings. So, my wife and I have to make the ride up to his house and see what is going on. Low and behold, to take advantage of some door to door salesmonkey's pitch about lower prices with Comcast, he switches.
Now, my father in law has no computer in the house so he goes just for phone and video. Well, they hook up the video alright but not the phone. So, I call customer service and they test the phone and it rings and rings until it hits voicemail. Then, come to find out, the gateway has a phone jack in the back and I get and old phone to plug in and that works. It seems the contracting crew did not hook up the phone line. If they would have placed the equipment in the same place that the FIOS equipment was, there would be none of this problem. But, in an attempt to save time, they caused a second truck roll AND cost Comcast a bit more money and a loss of confidence. They are due back this morning to try and fix the issue which is important since there is a Life Alert system in the house. And if anyone from Comcast says that you shouldn't use a Comcast landline for important functions, then your service should not be sold to the public as a land line replacement.
On a side note, while talking to the Comcast CSR, I mentioned to my wife and father in law how the contractor that did this was beyond incompetent. He heard me and agreed with me telling me that the contractors are committing so many mistakes, that he gets calls constantly about their screwups.
If Comcast wants to better its reputation, they better not only clean up their CSR staff but either hire some better contractors or make installation an in house item.
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