I am by no means a fan/devotee of Comcast support. But - fair is fair, and I'm hoping my one good experience in a long time won't jinx me.
After getting fed up with 2 days of VOD bizarre error messages the likes of which I've never seen before AND not being able to use the "search" feature nor the "help" button on the remote (for checking account balance, etc), I broke down and called.
Lo and behold: call answered by a non-accented young lady (didn't get name). Even better, she only asked for my address and last 4 to verify. None of this "let me see if I can get you a better price...." hooha after I explained about my VOD and error messages. None of the "let me send a refresh signal" (did that by automated system) and explained I'd unplugged the box.
Very polite, pleasant. Said she was sending a ticket to the VOD team. Reviewed the error messages and where they occurred.
*knocks on wood* Problem seems to be resolved today. I hope Comcast keeps her.
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