Looks like a Comcast VP of Apologies and Promises is oh, so sorry -- yet again. Not an actual "VP" but a Comcast spokesperson who will make sure CSRs know about particular cable TV discounts for senior citizens and disabled in St. Paul, MN.
".... We are communicating with all customer care representatives to make certain they are aware of the discount and the qualification process for St. Paul customers.
http://consumerist.com/2015/07/16/15-years-into-agreement-to-provide-st-pauls-elderly-a-cable-discount-comcast-reps-have-never-heard-of-it/
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