For the longest time I have been able to watch streaming TV, or my DVR recordings where ever I go. NOT download them...watch them streaming. I don't do this on a small cell phone or tablet. I have always been able to do it on a laptop or pc away from home. I have been using xtv.comcast.net (no app) to do this.
This past friday this feature broke. I could no longer watch anything or access my recordings.
I called and they fixed it over the phone. Come today (monday) I am at work and once again it is broke. This location also has comcast, but internet only.
Comcast is telling me what I have been able to do for months is not possible. They say I have to download the content prior to leaving my house and then watch it anywhere I go.
This is total BS. And this is the folks at corporate customer relations telling me this.
I have been able to do this for months on end. You go to the url I posted, log in, see your saved DVR recording, watch them if you want, or go to the TV listing tab, select a program you acct. is subscribed to, and watch it streaming live...not downloaded and saved in order to watch.
Comcast cant get it thru their heads that I have been doing this for months, yet now it is broken for the second time in 3 days.
If I cant do it, how were they able to fix the problem friday when I first called about it. I dont think you can fix something that isnt supposed to work anyway according to them (did that make sense?) Course they cant answer that, and they see the call friday, what the problem was, and that it was corrected. And then turn around and say I shouldn't be able to do that????
I have 2 accounts with them, and I swear the coding of my acct's. is all screwed up. The accounts arent tied into one another. They are totally seperate. Only thing in common with them is my main telephone contact number.
My main acct with TV/DVR/Internet service is a 2 year contract. First year is one price, second year is another price. Well the first year just happened to end saturday night at midnight.
That knocked my modem off line Sunday and Monday on the second acct. (internet only acct)
The modem on this second acct was on my other (main) acct. but I swapped it to the second acct. (which is internet only) and bought a new modem to replace it at my main acct.
When I fired up my laptop at the second location I was at the walled garden wanting me to activate my modem which had been activated months ago. WTF?
I am at my wits end. It was shy of 3 hours on the phone with them this morning, and I got no where.
Then I decided to call corp customer relations and spent an hour on the phone with them, and they dont know whats going on. He said he will call back before 5 today. Its 20 of 5 now and Im pretty sure he isnt gonna call back today. (he mentioned he gets off at 5)
All day long I been telling these people that it either gets fixed today, or I cancel my TV portion of my main acct. and cancel the second acct with internet only.
I know they could care less about disconnecting service, but I have had it with their crap.
I know I am under contract, but they broke that contract/guarantee a long time ago.
Ball is in their court and 10 minutes to go now.
Cant wait to hand over all their equipment so I wont get these damn headaches I seem to get over this company. 15 years of their BS is long enough.
UPDATE
**I suppose they have had enough of my bitching so they have now blocked me from the service I pay for.
Works fine signing in on a friends account thought.**
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Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.
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