Well, Sunday morning my Motorola DCX-34xx box started acting like the eSATA WD Expander (installed and running without trouble since 2013) was a red-headed stepchild. Every attempt to operate with drive attached resulted in an "Alert 13", a warning to disconnect the external drive. DCX would not even POWER ON if the WD Expander was attached and powered up.
Two pointless calls to Comcast service later (during one of which I explicitly asked, "Has Comcast stopped supporting DVR Expander? I'd like to know before I assume this drive is dead and order a new one.") , I ordered a replacement from Amazon, and today .... same thing.
Another call to Comcast revealed (yeah, I got a support person who knew how to look stuff up) that it was a known thing (to them, not me) that the DCX-34xx's were no longer going to support Expander capability after September.
She unearthed a list of Motorola and SA models which would be supporting Expander going forward, and the DCX-34xx was not one of them.
My 2013 drive was not burned out, simply locked out by crazy DRM-mania. I told them to ship me a DCX-3501. I already lost 1TB of recordings because I could do nothing but erase the old drive, so... who gives a darn about the 350GB on the DCX's hard drive? It's a total loss as far as I'm concerned. $120 a year for DVR service and the whole thing goes poof without warning.
FIOS isn't getting here in my lifetime, and OTA doesn't work in my neighbnorhood, so I have to deal with these assclowns for TV. I resent it. I hate these people with a fiery, burning passion.
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