Here is my issue, and I would like to know how to get this looked into and get it corrected.
This happens only on DVR recordings and only on Fox TV. (local out of Richmond Va.) Happens in home, and away from home watching DVR recordings (but only on Fox)
When I make a recording on Fox TV and then play it back later, I hear a voice (SAP?) telling me every move that is going on in the show. Its like something for people that are blind. I can hear the show itself, but its being narrated. (very annoying for me)
And also local commercials have no audio, but anything not local has audio.
I do not hear this narrator, and hear all commercials when watching live.
I have been through all the settings of the X1 box, and on my TV. There is no way to turn this narrating off. And the fact it only happens on DVR recordings on Fox tells me this is not supposed to be happening.
Our local office (which I don't consider local being its roughly 58 miles one way from here), does not advertise their local contact number...or I would be calling them.
I would call the 800# to Comcast, but pretty sure the rep. wouldn't have a clue and probably not even transfer me to the right department.
Any suggestions??
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Long you live and high you fly, and smiles you'll give and tears you'll cry,
and all you touch and all you see, is all your life will ever be.
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