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[X1] X1 Complaint Thread

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I felt it needed it's own aptly titled thread so readers don't have to read every thread titled X1. This service is actually a step backwards in performance, user interface and functionality. I was told by a few customer service reps and techs to have patience because it's plagued with software bugs and they are updating it constantly. In other words, it's a beta release but it's priced as a final release. The customer is unaware of this fact until it is installed and the old boxes have been removed. I've only had X1 for about 36 hours and I'm already a dissatisfied customer. Below is my comparison of X1 vs my old DVR platform so far... X1 platform: One centralized hard drive (Capacity?) which is located in the main box so all recording must be done at the main box. Customers like me who have 3 floors and 3 users will get plenty of exercise. My old DVR platform: Each DVR box had its own 500GB hard drive with a simple easy to use user interface. X1 platform: Since there is only 1 hard drive, you can only pause live TV on the main box. My old DVR platform: Can pause live TV anywhere in the house. Great for sports fans and those with weak bladders. X1 platform: Companion boxes are very slow to respond to remote commands. Those with quick fingers (No Patience) will end up with carpal tunnel by multiple pressing of the same command. My old DVR platform: The newer DVR boxes that I had responded much faster to remote commands. X1 platform: On-Demand has the Netflix user interface with annoying popup info bubbles with a very short description unless you disable them. You need to press info for each individual program to view its summary. My old DVR platform: Programs are in list format with visible summary for each program in full view. X1 platform: No clock on companion set top boxes. My old DVR platform: Clock on each set top box. X1 platform: Remote control can only be programed to control itself and one other device which is the TV. My old DVR platform: Can be programed to control itself, the TV, the surround sound system and DVD player. X1 platform: Some settings are only saved until you turn off the box, e.g. brightness settings. My old DVR platform: Settings are saved until you change them manually. I'm sure this list will grow as I learn more about X1. -- Stop The Mindless Killings Stop Over Fishing

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