Yesterday (9/21/2017) around 11:45a EST Comcast must have pushed something through as both of my STBs went out for a couple of minutes and then came back with all of the To Be Announced. It wasn't an outage as my HSI wasn't affected.
My issue is that ONE of my two boxes - RNG150 - is not showing correct account information. After 4 hours when I pressed the "help" button on the remote and the Services tab, it DID display my equipment but for checking connection there was an error code SH532. Under Billing when I entered the last 4 of my phone number, it said the number "is not associated with any Comcast account" !! That SH532 error has gone away as of today BUT last 4 of phone number still has "no account ....".
My old DCT700 shows the correct info.
I called Billing; everything is correct. Called tech support: first call, agent just wanted to upsell and said there was no such thing as getting info using the TV remote (arghh). On second call, I asked for a Tier II agent. He said he was Tier II and had no idea what I meant. Asked for Tier III and he said he WAS Tier III. (Lol, he's both ?)
Any idea how to resolve this, please ? What terminology do I use to *try* to explain the bit about the Help button on the Remote. I do not want to swap the box.
Thanks very much !!
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