I fought with Comcast to get my HD DTA / XiD-P box enabled for HD. One thing I noticed was that the guide built into the DTA actively removes channels you're not authorized for (like HD locals prior to my HD authorization being entered in) but it's inconsistent about that. Curiously, I noticed a PEG channel I should be authorized to get, Seattle Channel in HD/321 doesn't appear to be tunable on the DTA and it's not in the channel guide in the HD form/321 (only the SD version, 21). I've looked through all the other channels on this thing and the Seattle Channel isn't in HD on any of them.
321/Seattle Channel in HD is, however, something I can tune into on my CableCard InfiniTV, which is on the same account and just on the other leg of a splitter.
Every single cable package with HD in Seattle should have the 320, 321, and 322 PEG channels in HD. I sent a question to a few folks at the city asking if "missing 321" was something others have reported/might be an improper lineup coding and was led to believe it was a "coding issue with your device". I'm still waiting for a response from Comcast to play out, but this being a new HD DTA that I've gone through several CSRs to get on the right package made me a bit more curious about my missing channel that appears on the CableCard just fine.
This afternoon, I used my CableCard and the diagnostic page to confirm that all 3 PEG channels/320-322 are actually carried on the same frequency as different programs/subchannels, so I'm back to the theory that Comcast screwed up their channel map or they've deployed boxes with a firmware that doesn't like channel 321/frequency 111000 and program 1.
Does anyone have any other thoughts ?
A small part of me would love to raise hell if they're not providing a contractually obligated PEG channel to their limited basic customers, after it was so hard to get them to actually enable a limited basic HD package on my account. Still, I just want to get this fixed and have no faith in any frontline tech support being able to investigate a highly local channel map issue or firmware quirk.
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