Hi All,
I have two RGN150 legacy cable boxes (not x1) and an SB6183 modem. I've had a few slow-down issues with the modem and can't seem to get on-demand (keeps showing an "error-14" code).
The Comcast technician was out today and he couldn't find any problems with the signals or the boxes and suggested I replace all my cable boxes with x1 boxes. I'm getting a good tv picture (very nice high definition) but no on-demand.
I'm attaching a copy of my modem diagnostics page below. It's weird that I can get a good tv picture and internet, but no on-demand. Does anybody have any suggestions or should I just get the x1 boxes as the technician suggested? Any advice would be helpful. Thanks, Rebecca
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 2 525000000 Hz 4.6 dBmV 40.8 dB 0 0
2 Locked QAM256 1 519000000 Hz 4.5 dBmV 40.7 dB 0 0
3 Locked QAM256 3 531000000 Hz 4.4 dBmV 40.8 dB 0 0
4 Locked QAM256 4 537000000 Hz 3.8 dBmV 40.4 dB 0 0
5 Locked QAM256 5 543000000 Hz 4.0 dBmV 40.6 dB 0 0
6 Locked QAM256 6 549000000 Hz 4.3 dBmV 40.6 dB 0 0
7 Locked QAM256 7 555000000 Hz 4.4 dBmV 40.7 dB 0 0
8 Locked QAM256 8 561000000 Hz 4.4 dBmV 40.6 dB 0 0
9 Locked QAM256 10 573000000 Hz 4.4 dBmV 40.6 dB 0 0
10 Locked QAM256 14 597000000 Hz 4.3 dBmV 40.4 dB 0 0
11 Locked QAM256 19 627000000 Hz 4.4 dBmV 40.2 dB 0 0
12 Locked QAM256 20 633000000 Hz 4.1 dBmV 40.0 dB 0 0
13 Locked QAM256 21 639000000 Hz 4.3 dBmV 40.0 dB 0 0
14 Locked QAM256 22 645000000 Hz 4.6 dBmV 40.1 dB 0 0
15 Locked QAM256 23 651000000 Hz 4.3 dBmV 40.1 dB 0 0
16 Locked QAM256 24 657000000 Hz 4.3 dBmV 40.0 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 68 5120 Ksym/sec 36500000 Hz 40.3 dBmV
2 Locked ATDMA 66 5120 Ksym/sec 23700000 Hz 41.5 dBmV
3 Locked ATDMA 67 5120 Ksym/sec 30100000 Hz 41.5 dBmV
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