Although I've been doing this over the past three years, there is now a problem with Comcast activating my TiVo. I wondered if you can help with a problem that seems to be a huge problem for Comcast. I have a TiVo premiere which I use with Comcast's cable TV.
Last Tuesday 9.10.13 I began cable service after putting my account in suspension while I was away. I picked up a cable card from the local Comcast store and called Comcast when I returned home to activate the service. This usually takes minutes. However, the card was defective and couldn't be read by my TiVo. Comcast was supposed to bring out another cable card. Twice they failed to bring out the cards. Thursday night I did some trouble shooting after I saw I was getting error 161-1 when I put the cable card in my TIVO. I did 3 procedures (all on the card) and got it to work. Then I called Comcast to activate my system.
They failed. The reason, they told me, is that last April, when I returned a cable card and suspended my cable TV for a while, Comcast unpaired a host ID from my TiVo in a way that they hadn't done before (something about some "deep" programming technique) and now they can't pair the Host ID with my TiVo. They escalated the problem and said I would hear from my local Comcast (in CA) about their fixing the problem. I never received this call on 9.13.13, so I called the activation telephone line to find out what was going on. They couldn't tell me. It seems that the activation line is located in the Philippines and they have no direct number to the programming department in CA so they can't find out what's going on. Is there a way to solve this problem?
Comcast has known about a technical glitch with pairing TiVos but hasn't fixed it yet. Is there a way to contact the programming dept in CA and find out when they can pair my TiVo? Do you know there are these problems with Comcast and TiVo?
BTW, the only thing I did differently this year when going away: usually I cancel my service and start up when I get back. This year a Comcast representative talked me into putting my account on "suspension" while I was away and charging me $5/mo so things would be easier when I returned. Evidently, it's much easier for me to have the account canceled in the future. This is FYI, in case it's easier for you to trouble shoot what's going on.
I just want the cable service working with my TiVo.
Thank you for your help.
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