I called Comcast today and wanted to get an Xi5 for a TV that cannot have coax run to it and the tech support rep was building the order for an SIK then transferred me to loyalty to see if they would give me HBO free for a year to offset the cost. When the loyalty rep was done getting supervisor approval for the HBO, she noticed that an order wasn’t placed and she called tech support to make sure and they said that I can do an SIK since I have an XB6 with MoCA enabled and an XG1v4 but she highly recommended a tech do the install because she’s taken a lot of calls for failed SIKs with them.
Now I’m being told that it has to be a pro install, they aren’t available for SIKs even though I had two reps ready to set them up.
What’s the deal here? I have a tech scheduled for Wednesday but I really don’t want them tearing apart my network if I don’t have to.
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