I have the CXD01ANI STB and yesterday the picture was freezing for several minutes at a time off and on. This has actually been happening for months, but not every day. The other 2 TV's in the house don't have this issue, which narrows it down to the box or the coax between my room and the splitter. Or maybe the gateway? This box doesn't communicate with the gateway wirelessly does it? I'm confused as to how the X1 system works since there's no central "hub" like U-Verse has. Is the main box in the living room the "hub"? Or is it the gateway? :huh: Is there a log somewhere that would note the picture freezes? The gateway logs are empty except for the system log entry noting me logging in to the gateway settings. Maybe that means the problem is the box? If there were communication issues between the box and the gateway, it would be in the log wouldn't it? I'd feel like an idiot calling a tech out and having everything work fine while they're here. It used to say "Having trouble communicating with the X1 platform" during the freezes, but now there's no error message. Did they do away with that error message or is the lack of it appearing a clue to the cause of the freezing? I should mention that the sound stops during these freezes. Is there anything useful in the STB's diagnostic menu that I could post here?
Off topic: Its really sad that I'm in the frequent poster list for this section even though I'm actually not a frequent poster. This site is going downhill. :(
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