I had recently discontinued service on May 9th,,spoke to loyalty department,was assured I would not get charged from automatic billing for the next billing cycle of that month.
Well,I was,and calls to Comcast revealed the person in
Loyalty department was not loyal to his word,and he never submitted the paperwork to stop my payment from being withdrawn.
I phoned on the 21st of May,and still there is no response to giving me back that big hunk of money taken from my account.
I had to call my credit union to put a stop hold,and that is unacceptable,and cost me money,time and. A paperwork affidavit.
Still calling,still trying to get my money.
It seems taking the money is straight forward,it is getting it back that is taking a month and more.
Seems,it is not in the typical domain to reissue funds for payments taken from accounts that are no longer even in existence.
I had been a Comcast customer since 1991,and we left because of the costs of live streaming escalating.
It seems I have a timeline pinned down now for a check to be sent in a week from now.
I appreciate finally speaking with a few people who figured out after checking and transferring me about,how to resolve the matter.
Comcast had opened up my life when I had a back injury and was left bedridden for just under a year.
Now,to see how this other company works?
Perhaps,one day Comcast will fold in live streaming?
Thank you for the opportunity to share.
I find exchanging experiences to be informative,and is often a tool to gain from.
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