[Bill] Credit Balance Refund- 10+ times phone inquiries but no resolution

I have an outstanding request of refunding my credit balance of $42.70 for over 7 months. I have chatted or talked with more than 10 Comcast reps and/or supervisors. Everytime I am being looped back to the situation that Comcast will investigate further and get back to me. Obviously, it had never happened. I had been a Comcast cable TV customer since the 90s. Earlier this year In June 2013, I decided to close my account and cancel my cable service. While at the same time, we opened a new account under my wife’s name to enjoy some promotions and to discontinue the International channel option. The new service under my wife’s name has gone fine. But for the cancelled account under my name, there has been a prorated credit of $42.70 that I expect to be refunded to me. I do not know why I have so much difficulties to get this amount back, while I have never, never been late for my bills over the past 15 or 20 years. - End of Jun 2013, my account was closed. - Early July 2013, I received a pre-paid box and mailing label for me to return the TV box and remote in order to receive my credit balance. - Mid July 2013, I sent via UPS the Comcast TV control box and the remote control unit back to Comcast to the address provided on the pre-paid mailing address label. UPS tracking number was 1Z5234709015719817. - Package was rec’d by UPS and confirmed by UPS staff named Baker on 7/23/2013. - I was told the refund would take place 4 to 6 weeks. - I waited till early September 2013 and did not receive any refund. I called Comcast and inquired multiple times on 9/10/13, 9/17/13, 9/27/13, etc. - On 9/27/13 the Comcast Rep again confirmed with me a Ticket no. 018207695 that the package was well rec’d by Comcast and the refund will happen in 3 weeks. - Nothing happened. - On 10/25/13, I called again and requested to talk to a supervisor. She was only willing to provide me her first name (Edith) but not last name. Her badge number was 0410. She promised me to investigate and get back to me herself by 11/11/13. I was hesitating to trust her promise. Obviously, she did not call me back at all. - On 11/20/13, I called and requested to talk to a supervisor again. I was told I would not be able to talk to the same supervisor even I had the badge number. Another lady supervisor (Ext. 18505) repeated the same answer, that she would investigate and get back to me by no later than 11/27/13. - Today it’s 11/28/13. Nothing happened. - I am sure regardless how many times I call again, or being transferred to a customer service supervisor, he/she would not be able to provide any actual help on site, but to defer to further investigation or to place an alert in my inquiry. And no matter what dates they promised to get back to me, it would never happen. It is extremely disappointing and I am dumbfounded by this post customer service. I have been prompt to pay all my Comcast bills. Yet, I am spending 30 or 45 min each time, more than 10 times so far, on the phone to try to get a credit that belongs to me back. And I am still getting no where. I sincerely need Comcast Corporate customer service manager to take this seriously. I can not spend endless 30-minute calls to resolve such a simple request. Disappointed Comcast User Albert F. 11/28/13