Hey all. Wanted to express my frustrations with comcast customer service and sales teams. I'm getting pretty screwed and would love to hear feedback. Here is the story:
While considering which service provider I was going to use for internet/cable, the comcast rep informed me of the x1 box and how this was going to become available shortly. I agree, she puts me on wait list, and I sign up for internet/cable (but not officially a double play) at a pretty solid rate ($63.13 for first 6 months).
Month goes by, I call to see where I am on wait list, turns out they hadn't put me on...so then I'm officially on wait list. Another month goes by and I get something in mail saying its available now for me and to contact Comcast. I contact them and they say I need to upgrade to a triple play in order for me to have an x1. After much negotiations (and arguing) I'm told that upgrading was the only option if I want the x1. However she tells me that when I add the telephone service, I can call/cancel the next day and not only will I have an x1, but that my bill will return to its original amount ($63.13). And will be pro-rated for the 1 day of phone service.
I agree to do this, the cable guy comes to install the x1 (and phone, which I tell him not to actually install since I'll be canceling). He shares that in fact I don't need the triple play and that the sales rep was trying to make a sale.
I call the next day to cancel my telephone service and am told that if I want to remove my phone service, I won't be able to return to my original double play rate, and thus will need to pay ~$110/month if I want to keep the x1. I'm currently in process of dealing with retention department attempting to downgrade to my original $63.13/month rate and in turn they are telling me I have to give up my x1 box...keep in mind, that the original reason I signed up for comcast was for the x1 and was told that they will simply exchange my boxes once available in my area.
Any suggestions/recommendations? Or anyone else have a similar experience?
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