Five and a half weeks, no service.
No lifeline phone service, no internet service, no cable tv service.
I have called Comcast 9 times over the past 5.5 weeks, and they have gotten me to eventually hang up by committing to an appointment date, or promising that "dispatch" would call me back about an appointment. And nobody has showed up. Nobody has called. Nothing.
An excavator digging in my back yard cut the coax line on March 17. I first called Comcast to report this March 19. Today is April 25. I can't believe this. I am spending an hour or more on my mobile with them every time I call...and I have called 9 times...nine times! Each of those calls was made after one of their missed promises to call or show up.
This is a management process failure. I don't take issue with the various (nine different) customer service reps who have answered the phone. This is a process failure. I am certain that their management is hungry for feedback like this. How do I get this info fed into their Quality/Customer Experience department head?
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