I'm moving to an ocean-adjacent home in norther CA, where I wanted triple play installed. Home is old (like most on the coast) but last had functioning Comcast service in October of last year. Went for a self install... got video but no sync on the modem... so truck roll time.
Tech was right at the end of his window, but comcast called mid-2 hour window to let me know he might be late - good on them for keeping me informed...
Tech looked at what was probably 15+ year old salt air corroded drop from pole, and splitters from the Jurassic era, and starting walking the neighborhood to get access to the pole. Spent an hour getting a new drop in from the pole to the house, replacing splitters, and pulling a new line to the room housing the modem.
Modem has insanely clean power levels now.
Just wanted to share a positive story :) Some of these folks are awesome.
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My place : http://www.schettino.us
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