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[Connection] Proper signal range

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What is the proper signal range for the tuner (not the forward or reverse data channels)? What S/N ratio? I'm getting between 5dB to 8dB and the picture is breaking up w/ hundreds of corrections per second. I don't remember the S/N or if it's even displayed anymore on the status screen. The phone tech saw these levels and said between -10 and 10 was the correct range. I ask as I'm waiting for another service call, the last showed up an hour outside the window w/o a courtesy call and closed the ticket as 'no one home.' IF they do arrive, I'd like to know if they're calling a borderline signal "good."

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