We went with Comcast to save some money. I had heart valve replacement surgery and we have a ton of medical bills to pay. We found that by purchasing your internet and cable service we could save 50% a month on our current rate. That is money towards a medical bill for us.
But here is where it goes bad. Comcast sent a "contractor" out to our home to install the line and run the equipment. Not a problem so far. He was the be here between 4:30 pm and 6:30 pm. Got here about 7pm and left at 10 pm.
This guy shows up dressed very clean and ready to out on the town. Since I get up at 3am for work (I am a truck driver). I went to bed at 8pm. My Wife usually goes to bed at the same time since she gets up at 4am to be at work by 6 am.
Now you must know that he showed up three(3) days after the original install date. The office on Ironbridge Rd in North Chesterfield Virginia gave us the major run around when they couldn't get someone out on the original install date. Actually the first person sent refused to install since he had to run a line from the pole to the house. Said he didn't run lines when a tree was in his way.
The office on Ironbridge rd then wanted us to wait three weeks before an install could be done. So three days later we get this "contractor" to install. As I stated earlier he shows up at 7pm. He did run the line from the pole.
This home was rental property for me for many years as I was driving over the road. So for nearly 20 years this home has had cable and, satelight service. All cabling has been run under the house. All holes are drilled in the proper place.
All he had to do was push the wire through the holes already created. But no. He drilled new holes. THROUGH MY ALMINUM SIDING! And into the interior walls of my house. He did ask to drill one hole to mount the box on the outside of the house. That is the only hole we agreed to.
He ran the cabling around the house stapling it to my aluminum siding. And, most staples pierced the wiring. So now the signal goes on and off all day long.
I got up at one point to use the rest room since I went to bed while he was installing. I found him towering over my wife, literally. My wife has bared him from coming here again.
Now to have the cable run properly under the house and all his mistakes corrected has been a challenge. Each time the Ironbridge rd facility sends someone out. They claim they are there to make sure the service is working. This is after ironbridge facility tells my wife they are coming to repair all mistakes and damage done by the contractor.
When we call back the service department puts my wife or myself on hold and we never hear from them again. We ask for a supervisor and we are told they will call us in an hour. This has been the longest hour I have ever seen.
On the 6th of august Comcast is suppose to come out again. Only God know why he is coming. On the 7th of August Verizon is coming to place their equipment in. Because of the very bad treatment, damage done to my home by a LAZY contractor and the intimidation he gave my wife, WE ARE GOING TO CANCELL YOUR SERVICE ON THE 8TH. That is only 2 and a half weeks of service. If this is Comcast best I would hate to see your worst!
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