[Cust Svc] Comcast Executive complaint department is NO More!
Well, looks like our only hope of getting many problems resolved has been taken away, as the number for this department no longer functions. Have tried it for over a month now, and no dice. The number...
View Article[X1-X2] X1 Swapped. Lost recordings?
I had to swap my X1 box as it seemed to freeze and would not reboot. The new one is working. The scheduled recordings were restored automatically. The prior recordings seem to have been lost. Can, or...
View ArticleFine For Opening DVR
So every time my subwoofer plays moderate to loud bass something inside my Arris/Motorola Comcast DVR rattles quite loudly. I thought maybe this box was defective but I've come to find the 2 other DVRs...
View Article[Content] Lost Channel Lineup
My lineup switched to some unknown area code. Â Anybody else having this problem? Â My area code is 77541.
View Article[Comcast Equip] DCT-700 problems after power outage
One of my two STBs is the DCT700. The connection is just coax to the box and to my TV. Lately after power outages (we've had 3 in four weeks lasting anywhere from 45 minutes to 5 hours), that box has...
View Article[X1-X2] Lightning killing my cable boxes and TVs
I don't know if I'm just having bad luck, but I've had 3 cable boxes die during thunderstorms in the past year. The first occurrence left 2 boxes dead and one of the TVs completely dead, the other with...
View Article[X1-X2] x1 boxes
why do i read here and there that if you get a new x1 box, (non-dvr) or (dvr) that you need a tech come out to install it.a couple of my friends went to my local office,picked up a box and connected...
View Article[X1-X2] More X1 Problems
We have a standard X1 box (RNG150N I think) and constantly have to reboot. For instance, last night I played an On Demand movie and couldn't exit. The movie banner also froze on the screen so had to...
View Article[Content] H2 rebrand as Viceland
It looks like H2 will be rebranding as Viceland on February 29. It's aimed at millenials. There are some sneak previews of new shows OnDemand. I think some regular viewers are going to be in for a big...
View Article[Cable Card] Is Comcast required to provide a cable card?
I signed up for new service in Chicago and was confirmed to received a cable card. (Twice - and I have emails to prove it as well as a transcript of a chat session.) Now the tech arrived today and he's...
View Article[Comcast Equip] Cisco HD DVR Box
OK, so this happened to our DVR box the other day. We had our whole system go out (triple play) last week for about 20 minutes and then everything came back up normally. However, the only issue I have...
View Article[Cable Card] Comcast refusing to honor own cablecard terms and FCC rules.
This is from comcast own website " What is a CableCARD? FQA: QUESTION: Will I be charged to use a CableCARD? ANSWER: The first CableCARD in a retail CableCARD device is free to Comcast customers. If a...
View Article[Comcast Equip] Which X1 Equipment is Comcast Currently Shipping?
I have a self install kit on the way and was curious as to which boxes to expect. I have Comcast triple play premier.
View Article4 tuners or 6 tuners on X1 DVR ?
Xfinity had a small display set up at a retail store & the rep said with the X1 DVR you can record 4 programs at the same time while playing back a fifth. However I frequently see the Xfinity X1...
View Article3600 Latino package vs X1 Preferred Triple Play
Xfinity had a small display set up at a retail store & the rep offered a good deal on the X1 Preferred Triple Play package with 220+ channels + Cinemax, HBO, Showtime & Starz. Turns out it's...
View Article[Install] Can Comcast Xfinity TV Coexist with Verizon Fios Internet/phone
I'm a current Fios Triple play customer and would like to try to switch to Comcast Xfinity TV, but maintain Verizon Fios Internet & Phone. My Fios Internet currently runs over cable wire (not cat5)...
View Article[Content] Non sports channels in the SEP (Sports Entertainment Package)
Went to watch cops reloaded last night (channel 686), was surprised to see the "free with subscription" message pop up. Subscribed to: Digital preferred (220 channels), HBO, no contract term CMT 686...
View ArticleClass action lawsuit question
Has anyone in the Philly area seen their chosen benefit become active yet? Back in my October bill they said that the free PPV coupons(the option I picked), information would be sent to me between Jan...
View Article[Content] DTAs and channel status codes question
I've got digital starter with a couple of DTAs. A couple of weeks ago, they added all the music choice channels in my area. These channels work fine. But they also added several other channels that...
View Article[X1-X2] X1 question
a) I would like to know about X1 in Miami (Kendall) are is working fine. I have the regular one and they are offering me to switch to X1 but since my present service has been rock solid for the past 3...
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